Selecting the right freight carrier is critical for supply chain success. This guide helps shippers evaluate and select carriers that align with their business requirements and budget.

Evaluation Criteria

• Service Coverage: Geographic reach and lane density
• Transit Times: Average and guaranteed delivery speeds
• Equipment Types: Dry van, reefer, flatbed availability
• Technology: Tracking, API integration, portal access
• Financial Stability: Credit ratings and insurance coverage
• Safety Record: CSA scores and accident history

Questions to Ask

Capacity

What is your peak season capacity? How do you handle surge periods?

Claims

What is your claims ratio? Average settlement time?

References

Can you provide references from similar-sized shippers in my industry?

Contract Negotiation Tips

Negotiate volume commitments, accessorial charges, and fuel surcharge formulas. Include service level agreements with penalty clauses for performance failures.